Last Updated: 02-24-2025
Thank you for shopping with us. We want you to be completely satisfied with your purchase of our keyboard products and related accessories. If you are not entirely happy with your order, we’re here to help. Please read our Return & Refund Policy carefully to understand your rights and obligations.
1. Eligibility for Returns
- Timeframe: You have 14 days from the date of delivery to initiate a return.
- Condition: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of Purchase: We require a receipt, order confirmation, or other proof of purchase to process your return.
2. Non-Returnable Items
Certain types of items may not be eligible for returns or refunds, such as:
- Custom or personalized products (e.g., custom keycaps engraved with your name).
- Items marked as “final sale” at the time of purchase.
- Gift cards or promotional items received free of charge.
If you have questions about the eligibility of a specific item, please contact our customer support before making a purchase.
3. Return Process
- Contact Customer Support: To initiate a return, please email us at thetapestudiona@gmail.com or use our contact form with your order number and reason for return.
- Instructions & Return Authorization: Once we approve your return request, we will provide instructions on how and where to send your package. Please do not ship your product back without receiving our return authorization.
- Shipping Costs:
- If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.
- Otherwise, you will be responsible for paying the shipping costs for returning your item.
- Packaging: Ensure that the product is securely packed in its original packaging (if possible) to avoid damage during transit.
4. Refunds
- Inspection: Once we receive your return, we will inspect the item to ensure it meets our return criteria.
- Approval or Rejection: We will notify you via email about the status of your return. If approved, your refund will be processed.
- Method of Refund: Refunds will be issued to the original payment method used during purchase, unless otherwise arranged.
- Processing Time: It may take several business days for the refund to appear on your statement, depending on your payment provider.
5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item for a different model or variant, please initiate a return for a refund, and then place a new order for the desired item.
6. Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at thetapestudiona@gmail.com. Provide photos or a detailed description of the damage or defect, and we will work with you to arrange a replacement or refund as appropriate.
7. Late or Missing Refunds
If you have not received your refund within a reasonable timeframe, please:
- Check your bank or credit card statement to ensure the refund was not posted.
- Contact your payment provider to inquire about any processing delays.
- Reach out to us at thetapestudiona@gmail.com if you still have not received your refund.