Shipping
After confirming your order, we will email you the shipping details within 1-3 days. If you haven’t received the information after this timeframe, please email us at thetapestudiona@gmail.com with your order number and purchase details.
We only accept orders from the U.S. and Canada. Thank you!
Return Policy
You can return your item within 14 days of receiving it. After that, returns won’t be accepted. We don’t offer exchanges.
Refunds will be issued minus a $20.00 return shipping fee, and the original shipping cost is non-refundable. Items that are damaged or not in their original condition will not be accepted for return.
To start a return, email thetapestudiona@gmail.com, and we’ll send you a USPS return label.
FAQ
Do you ship to Alaska, Hawaii, or Puerto Rico?
No, we currently only ship to the contiguous United States (48 states) and Canada. We do not ship to Alaska, Hawaii, or Puerto Rico due to higher shipping costs and longer delivery times.
Is there a warranty
We offer a 14-day inspection period. If the item is unused and returned within 14 days of delivery, we’ll gladly issue a refund—no questions asked.
Do you offer keycaps in a single uniform color?
Not at the moment, but we plan to add this option in the future. Stay tuned on our website for updates!
Do you offer bulk order discounts?
Yes! We welcome bulk orders and offer discounts based on the quantity purchased. Please contact us at thetapestudiona@gmail.com for more details. Thank you!